How Telemarketing Services Can Grow Business Sales
Know Your Product or Service Inside Out
It's known that volume doesn't always reflect quality, and this sententia is veritably true for telemarketing. Your tele sales platoon may be making multitudinous calls a day in and day out. But just meeting the number of calls to be made doesn't indicate the factual performance of the tele sales platoon.
To measure the true performance of the tele sales platoon, you need real- time analytics. You can use call operation software for this, and similar software would give you with stoner-friendly dashboards that present the necessary information in a fluently readable form.
Advanced data analytics gives you details about how numerous calls have redounded in real deals and which tele sales agents have made those calls. You can also identify on-performing platoon members by chancing whose calls aren't producing asked results. fresh training and mentoring are a must-have for ineffective tele callers.
2. Reduce Average Handling Time
The time duration of the calls made when divided by the total number of calls made by a telemarketing Agency sales agent gives you the average handle time of that particular tele sales agent. However, especially with further hold time and further call- transfer time, it indicates that the agent lacks product knowledge and needs skill updates and training, if an agent spends a lot of time for one call. Also, similar agents can optimize the time on their calls too.
3. Focus on Conversion rate
This rate indicates the effectiveness of the calls made by tele sales agents. This conversion rate is achieved by dividing the number of deals achieved by the number of calls made. This conversion rate measures an agent’s gift and skill to move people and close deals effectively.
Another important performance metric that measures an agent’s capability to make deals is first to call close rates. This metric refers to the chance of calls that got closed in the first call itself out of the total number of calls made by the agent.
